Sycurio - Notice history

All systems operational

ℹ️ This status page reflects events impacting Sycurio services. Customer-specific incidents are managed and communicated directly. For security and compliance updates, visit our Trust Centre .

Sycurio.com - Operational

99.98% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 99.94%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Sycurio Trust Center - Operational

99.90% uptime
Aug 2026 · 100.0%Sep · 99.71%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Sycurio Digital - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Sycurio CCM.NEXT - Operational

100.0% uptime
Aug 2026 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2026
Sep 2026
Oct 2026

Notice history

View current status

Oct 2026

https://sycurio.com is back up
ResolvedMajor outage24 minutes
  • Resolved
    UTC
    Resolved
    Sycurio.com is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    UTC
    Investigating
    Sycurio.com is down at the moment. This incident was automatically created by Instatus monitoring.

Sep 2026

SEP29
Planned maintenance – Production US Digital Release 4.4.17
CompletedMaintenance2 hours
  • Completed
    September 29, 2026 at 10:00 AMUTC
    Completed
    September 29, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2026 at 8:00 AMUTC
    In progress
    September 29, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 28, 2026 at 10:13 AMUTC
    Planned
    September 28, 2026 at 10:13 AMUTC

    We will be performing scheduled maintenance on Digital Production US during this window.

    Start time: 29 September 2026 - 08:00 (UTC)

    End time: 29 September 2026- 10:00 (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

SEP29
Planned maintenance – PROD US CCM.Next Infra Release 2.6
CompletedMaintenance2 hours
  • Completed
    September 29, 2026 at 9:00 AMUTC
    Completed
    September 29, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2026 at 7:00 AMUTC
    In progress
    September 29, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 22, 2026 at 12:40 PMUTC
    Planned
    September 22, 2026 at 12:40 PMUTC

    We will be performing scheduled maintenance on PROD US CCM.Next during this window.

    Start time: 29 September 2026 - 7:00 AM (UTC)

    End time: 29 September 2026 - 9:00 AM (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

SEP29
Planned maintenance – Production UK Digital Release 4.4.17
CompletedMaintenance2 hours
  • Completed
    September 29, 2026 at 6:00 AMUTC
    Completed
    September 29, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2026 at 4:00 AMUTC
    In progress
    September 29, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 28, 2026 at 10:05 AMUTC
    Planned
    September 28, 2026 at 10:05 AMUTC

    We will be performing scheduled maintenance on Digital Production UK during this window.

    Start time: 29 September 2026 - 04:00 (UTC)

    End time: 29 September 2026 - 06:00 (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

SEP29
Planned maintenance – PROD UK CCM.Next Infra Release 2.6
CompletedMaintenance2 hours
  • Completed
    September 29, 2026 at 6:00 AMUTC
    Completed
    September 29, 2026 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 29, 2026 at 4:00 AMUTC
    In progress
    September 29, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 22, 2026 at 12:36 PMUTC
    Planned
    September 22, 2026 at 12:36 PMUTC

    We will be performing scheduled maintenance on PROD UK CCM.Next during this window.

    Start time: 29 September 2026 - 04:00 (UTC)

    End time: 29 September 2026 - 06:00 (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

SEP22
Planned maintenance – Preprod Digital Release 4.4.17
CompletedMaintenance2 hours
  • Completed
    September 22, 2026 at 10:00 AMUTC
    Completed
    September 22, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 22, 2026 at 8:00 AMUTC
    In progress
    September 22, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 21, 2026 at 11:47 AMUTC
    Planned
    September 21, 2026 at 11:47 AMUTC

    We will be performing scheduled maintenance on Preprod Digital environment during this window.

    Start time: 22 September 2026 - 08:00 (UTC)

    End time: 22 September 2026 - 10:00 (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

Aug 2026

AUG26
Planned maintenance – PREPROD US CCM.Next Infra Release
CompletedMaintenance2 hours
  • Completed
    August 26, 2026 at 9:00 AMUTC
    Completed
    August 26, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 26, 2026 at 7:00 AMUTC
    In progress
    August 26, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 25, 2026 at 2:13 PMUTC
    Planned
    August 25, 2026 at 2:13 PMUTC

    We will be performing scheduled maintenance on PREPROD US CCM.Next during this window.

    Start time: 25 August 2026 - 7:00 AM (UTC)

    End time: 25 August 2026 - 9:00 AM (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

AUG25
Planned maintenance – Preprod Digital Release 4.4.16
CompletedMaintenance2 hours
  • Completed
    August 25, 2026 at 10:00 AMUTC
    Completed
    August 25, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 25, 2026 at 8:00 AMUTC
    In progress
    August 25, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 24, 2026 at 10:50 AMUTC
    Planned
    August 24, 2026 at 10:50 AMUTC

    We will be performing scheduled maintenance on Preprod Digital Release during this window.

    Start time: 25 August 2026 - 08:00 (UTC)

    End time: 25 August 2026- 10:00 (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

AUG25
Planned maintenance – PREPROD US CCM.Next Infra Release
CompletedMaintenance1 hour 19 minutes
  • Completed
    August 25, 2026 at 9:19 AMUTC
    Completed
    August 25, 2026 at 9:19 AMUTC

    Planned maintenance on Preprod US has been rescheduled to tomorrow 26th Aug 8AM

    All services are operating normally and we will continue to monitor closely.

    Thank you for your patience during this maintenance window.

  • In progress
    August 25, 2026 at 8:00 AMUTC
    In progress
    August 25, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 24, 2026 at 10:41 AMUTC
    Planned
    August 24, 2026 at 10:41 AMUTC

    We will be performing scheduled maintenance on PREPROD US CCM.Next during this window.

    Start time: 25 August 2026 - 8:00 (UTC)

    End time: 25 August 2026 - 10:00 (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

AUG25
Planned maintenance – PREPROD UK CCM.Next Infra Release
CompletedMaintenance1 hour 23 minutes
  • Completed
    August 25, 2026 at 5:23 AMUTC
    Completed
    August 25, 2026 at 5:23 AMUTC

    Planned maintenance on CCM NEXT Preprod UK has been completed successfully.

    All services are operating normally and we will continue to monitor closely.

    Thank you for your patience during this maintenance window.

  • In progress
    August 25, 2026 at 4:00 AMUTC
    In progress
    August 25, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 24, 2026 at 10:46 AMUTC
    Planned
    August 24, 2026 at 10:46 AMUTC

    We will be performing scheduled maintenance on PREPROD UK CCM.Next during this window.

    Start time: 25 August 2026 - 04:00 (UTC)

    End time: 25 August 2026 - 06:00 (UTC)

    During this period, customers may experience brief service interruptions or degraded performance.

    We will provide updates if anything changes.

PG secure Mode issue
ResolvedPartial outage1 hour 39 minutes
  • Resolved
    UTC
    Resolved

    The issue impacting London DC has been resolved and services are operating normally.

    We will continue to monitor closely and conduct a post-incident review.

    Thank you for your patience.

  • Identified
    UTC
    Identified

    We have identified an issue in the London DC, affecting a small number of merchants, which is preventing calls going into securemode. We are currently working on this and are hoping to get this sorted within the next hour or so

Previous

Aug 2026 to Oct 2026

Next