Sycurio Status - Incident history https://status.sycurio.com Sycurio Tue, 29 Sep 2026 08:00:00 +0000 Planned maintenance – Production US Digital Release 4.4.17 Type: Maintenance Duration: 2 hours Affected Components: Sycurio Digital Sep 29, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 29, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 28, 10:13:51 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 29 September 2026 - 08:00 (UTC) End time: 29 September 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>10:13:51</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 29 September 2026 - 08:00 (UTC) End time: 29 September 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> ]]> Tue, 29 Sep 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmul3b747007y1mpcdt9tlqpb https://status.sycurio.com/maintenance/cmul3b747007y1mpcdt9tlqpb Planned maintenance – PROD US CCM.Next Infra Release 2.6 Type: Maintenance Duration: 2 hours Affected Components: Sycurio CCM.NEXT Sep 29, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 29, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 22, 12:40:46 GMT+0 - Identified - We will be performing scheduled maintenance on PROD US [CCM.Next](http://CCM.Next) during this window. Start time: 29 September 2026 - 7:00 AM (UTC) End time: 29 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>12:40:46</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PROD US [CCM.Next](http://CCM.Next) during this window. Start time: 29 September 2026 - 7:00 AM (UTC) End time: 29 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> ]]> Tue, 29 Sep 2026 07:00:00 +0000 https://status.sycurio.com/maintenance/cmucnx16d00840wnz3fcbwzv0 https://status.sycurio.com/maintenance/cmucnx16d00840wnz3fcbwzv0 Planned maintenance – Production UK Digital Release 4.4.17 Type: Maintenance Duration: 2 hours Affected Components: Sycurio Digital Sep 28, 10:05:44 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 29 September 2026 - 04:00 (UTC) End time: 29 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 29, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 29, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>10:05:44</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 29 September 2026 - 04:00 (UTC) End time: 29 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 29 Sep 2026 04:00:00 +0000 https://status.sycurio.com/maintenance/cmul30ros006y0wpceuu794ey https://status.sycurio.com/maintenance/cmul30ros006y0wpceuu794ey Planned maintenance – PROD UK CCM.Next Infra Release 2.6 Type: Maintenance Duration: 2 hours Affected Components: Sycurio CCM.NEXT Sep 22, 12:36:59 GMT+0 - Identified - We will be performing scheduled maintenance on PROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 29 September 2026 - 04:00 (UTC) End time: 29 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 29, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 29, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>12:36:59</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 29 September 2026 - 04:00 (UTC) End time: 29 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 29 Sep 2026 04:00:00 +0000 https://status.sycurio.com/maintenance/cmucns6451fmm0wmrrggckitg https://status.sycurio.com/maintenance/cmucns6451fmm0wmrrggckitg Planned maintenance – Preprod Digital Release 4.4.17 Type: Maintenance Duration: 2 hours Affected Components: Sycurio Digital Sep 21, 11:47:24 GMT+0 - Identified - We will be performing scheduled maintenance on Preprod Digital environment during this window. Start time: 22 September 2026 - 08:00 (UTC) End time: 22 September 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 22, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 22, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>11:47:24</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Preprod Digital environment during this window. Start time: 22 September 2026 - 08:00 (UTC) End time: 22 September 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 22 Sep 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmub6kjyn1g3i1npc6duy69cc https://status.sycurio.com/maintenance/cmub6kjyn1g3i1npc6duy69cc Planned maintenance – PREPROD US CCM.Next Infra Release 2.6 Type: Maintenance Duration: 2 hours Affected Components: Sycurio CCM.NEXT Sep 21, 10:50:49 GMT+0 - Identified - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 22 September 2026 - 7:00 AM (UTC) End time: 22 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 22, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 22, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>10:50:49</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 22 September 2026 - 7:00 AM (UTC) End time: 22 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 22 Sep 2026 07:00:00 +0000 https://status.sycurio.com/maintenance/cmub4jrrg10c91dmrzrymjiob https://status.sycurio.com/maintenance/cmub4jrrg10c91dmrzrymjiob Planned maintenance – PREPROD UK CCM.Next Infra Release 2.6 Type: Maintenance Duration: 1 hour and 3 minutes Affected Components: Sycurio CCM.NEXT Sep 21, 10:47:12 GMT+0 - Identified - We will be performing scheduled maintenance on PREPROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 22 September 2026 - 04:00 (UTC) End time: 22 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 22, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 22, 05:02:55 GMT+0 - Completed - Planned maintenance on Preprod UK has been completed successfully. All services are operating normally, and we will continue to monitor closely. Thank you for your patience during this maintenance window. Type: Maintenance

Duration: 1 hour and 3 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>10:47:12</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PREPROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 22 September 2026 - 04:00 (UTC) End time: 22 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>05:02:55</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on Preprod UK has been completed successfully. All services are operating normally, and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> ]]> Tue, 22 Sep 2026 04:00:00 +0000 https://status.sycurio.com/maintenance/cmub4f4da1h4t0wpcjnghyxr8 https://status.sycurio.com/maintenance/cmub4f4da1h4t0wpcjnghyxr8 Planned maintenance – Production US Digital Release 4.4.16 Type: Maintenance Duration: 1 hour and 33 minutes Affected Components: Sycurio Digital Sep 7, 13:42:53 GMT+0 - Identified - We will be performing scheduled maintenance on Production US during this window. Start time: 08 Sep 2026 - 08:00 (UTC) End time: 08 Sep 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 8, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 8, 09:32:42 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:42:53</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Production US during this window. Start time: 08 Sep 2026 - 08:00 (UTC) End time: 08 Sep 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:32:42</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 8 Sep 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmtraj4vl07rp14qgw6cu6iim https://status.sycurio.com/maintenance/cmtraj4vl07rp14qgw6cu6iim Planned maintenance – Production UK Digital Release 4.4.16 Type: Maintenance Duration: 2 hours Affected Components: Sycurio Digital Sep 7, 13:31:42 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 08 Sep 2026 - 04:00 (UTC) End time: 08 Sep 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 8, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 8, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:31:42</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 08 Sep 2026 - 04:00 (UTC) End time: 08 Sep 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 8 Sep 2026 04:00:00 +0000 https://status.sycurio.com/maintenance/cmtra4r1h07tq13oaizloewke https://status.sycurio.com/maintenance/cmtra4r1h07tq13oaizloewke Sycurio Trust Centre is back up Type: Incident Affected Components: Sycurio Trust Center Sep 1, 18:15:39 GMT+0 - Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring. Sep 1, 16:44:15 GMT+0 - Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>18:15:39</var> GMT+0</small><br><strong>Resolved</strong> - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:44:15</var> GMT+0</small><br><strong>Investigating</strong> - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Tue, 1 Sep 2026 16:44:15 +0000 https://status.sycurio.com/incident/cmtiwdavb035607o8rhr0c6g3 https://status.sycurio.com/incident/cmtiwdavb035607o8rhr0c6g3 Sycurio Trust Centre is back up Type: Incident Affected Components: Sycurio Trust Center Sep 1, 16:28:25 GMT+0 - Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring. Sep 1, 16:33:23 GMT+0 - Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:28:25</var> GMT+0</small><br><strong>Investigating</strong> - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:33:23</var> GMT+0</small><br><strong>Resolved</strong> - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 1 Sep 2026 16:28:25 +0000 https://status.sycurio.com/incident/cmtivsy0y02ws07mpqecbpt98 https://status.sycurio.com/incident/cmtivsy0y02ws07mpqecbpt98 Sycurio Trust Centre is back up Type: Incident Affected Components: Sycurio Trust Center Sep 1, 15:51:55 GMT+0 - Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring. Sep 1, 15:46:55 GMT+0 - Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:51:55</var> GMT+0</small><br><strong>Resolved</strong> - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:46:55</var> GMT+0</small><br><strong>Investigating</strong> - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Tue, 1 Sep 2026 15:46:55 +0000 https://status.sycurio.com/incident/cmtiubkg8033z07o894wv10ig https://status.sycurio.com/incident/cmtiubkg8033z07o894wv10ig Sycurio Trust Centre is back up Type: Incident Affected Components: Sycurio Trust Center Sep 1, 15:21:05 GMT+0 - Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring. Sep 1, 15:41:32 GMT+0 - Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:21:05</var> GMT+0</small><br><strong>Investigating</strong> - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:41:32</var> GMT+0</small><br><strong>Resolved</strong> - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 1 Sep 2026 15:21:05 +0000 https://status.sycurio.com/incident/cmtitectv02yx07jjnxg90h5m https://status.sycurio.com/incident/cmtitectv02yx07jjnxg90h5m Planned maintenance – PROD US CCM.Next Infra Release Type: Maintenance Duration: 1 hour and 23 minutes Affected Components: Sycurio CCM.NEXT Sep 1, 08:22:55 GMT+0 - Completed - Planned maintenance on CCMNEXT Prod US has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window. Aug 31, 12:46:37 GMT+0 - Identified - We will be performing scheduled maintenance on PROD US [CCM.Next](http://CCM.Next) during this window. Start time: 01 September 2026 - 7:00 AM (UTC) End time: 01 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 1, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 23 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>08:22:55</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on CCMNEXT Prod US has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>12:46:37</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PROD US [CCM.Next](http://CCM.Next) during this window. Start time: 01 September 2026 - 7:00 AM (UTC) End time: 01 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 1 Sep 2026 07:00:00 +0000 https://status.sycurio.com/maintenance/cmth8ft8z07c71ao10ipbpwre https://status.sycurio.com/maintenance/cmth8ft8z07c71ao10ipbpwre Planned maintenance – PROD UK CCM.Next Infra Release Type: Maintenance Duration: 1 hour and 16 minutes Affected Components: Sycurio CCM.NEXT Aug 31, 12:44:23 GMT+0 - Identified - We will be performing scheduled maintenance on PROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 01 September 2026 - 04:00 (UTC) End time: 01 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Sep 1, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 05:15:57 GMT+0 - Completed - Planned maintenance on CCM.NEXT Prod UK has been completed successfully. All services are operating normally, and we will continue to monitor closely. Thank you for your patience during this maintenance window. Type: Maintenance

Duration: 1 hour and 16 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>12:44:23</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 01 September 2026 - 04:00 (UTC) End time: 01 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>05:15:57</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on CCM.NEXT Prod UK has been completed successfully. All services are operating normally, and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> ]]> Tue, 1 Sep 2026 04:00:00 +0000 https://status.sycurio.com/maintenance/cmth8cxq807lu1ms20duhbfzg https://status.sycurio.com/maintenance/cmth8cxq807lu1ms20duhbfzg Planned maintenance – PREPROD US CCM.Next Infra Release Type: Maintenance Duration: 2 hours Affected Components: Sycurio CCM.NEXT Aug 25, 14:13:11 GMT+0 - Identified - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 7:00 AM (UTC) End time: 25 August 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Aug 26, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 26, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>14:13:11</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 7:00 AM (UTC) End time: 25 August 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 26 Aug 2026 07:00:00 +0000 https://status.sycurio.com/maintenance/cmt8qw10t02oe0robdfvkx3g5 https://status.sycurio.com/maintenance/cmt8qw10t02oe0robdfvkx3g5 Planned maintenance – PREPROD US CCM.Next Infra Release Type: Maintenance Duration: 1 hour and 20 minutes Affected Components: Sycurio CCM.NEXT Aug 24, 10:41:05 GMT+0 - Identified - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 8:00 (UTC) End time: 25 August 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Aug 25, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 25, 09:19:53 GMT+0 - Completed - Planned maintenance on Preprod US has been rescheduled to tomorrow 26th Aug 8AM All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window. Type: Maintenance

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>10:41:05</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 8:00 (UTC) End time: 25 August 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>09:19:53</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on Preprod US has been rescheduled to tomorrow 26th Aug 8AM All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> ]]> Tue, 25 Aug 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmt73vf4k04270znhv7ainuvk https://status.sycurio.com/maintenance/cmt73vf4k04270znhv7ainuvk Planned maintenance – Preprod Digital Release 4.4.16 Type: Maintenance Duration: 2 hours Affected Components: Sycurio Digital Aug 24, 10:50:37 GMT+0 - Identified - We will be performing scheduled maintenance on Preprod Digital Release during this window. Start time: 25 August 2026 - 08:00 (UTC) End time: 25 August 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Aug 25, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 25, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>10:50:37</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Preprod Digital Release during this window. Start time: 25 August 2026 - 08:00 (UTC) End time: 25 August 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 25 Aug 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmt747oe904cy0knhkh0zrkl7 https://status.sycurio.com/maintenance/cmt747oe904cy0knhkh0zrkl7 Planned maintenance – PREPROD UK CCM.Next Infra Release Type: Maintenance Duration: 1 hour and 24 minutes Affected Components: Sycurio CCM.NEXT Aug 24, 10:46:56 GMT+0 - Identified - We will be performing scheduled maintenance on PREPROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 04:00 (UTC) End time: 25 August 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Aug 25, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 25, 05:23:52 GMT+0 - Completed - Planned maintenance on CCM NEXT Preprod UK has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window. Type: Maintenance

Duration: 1 hour and 24 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>10:46:56</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PREPROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 04:00 (UTC) End time: 25 August 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>05:23:52</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on CCM NEXT Preprod UK has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> ]]> Tue, 25 Aug 2026 04:00:00 +0000 https://status.sycurio.com/maintenance/cmt742xym04651anh72yx4ik5 https://status.sycurio.com/maintenance/cmt742xym04651anh72yx4ik5 PG secure Mode issue Type: Incident Duration: 1 hour and 39 minutes Affected Components: Sycurio UK Data Center 1 (London) Aug 21, 12:19:19 GMT+0 - Identified - We have identified an issue in the London DC, affecting a small number of merchants, which is preventing calls going into securemode. We are currently working on this and are hoping to get this sorted within the next hour or so Aug 21, 13:58:21 GMT+0 - Resolved - The issue impacting London DC has been resolved and services are operating normally. We will continue to monitor closely and conduct a post-incident review. Thank you for your patience. Type: Incident

Duration: 1 hour and 39 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>12:19:19</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue in the London DC, affecting a small number of merchants, which is preventing calls going into securemode. We are currently working on this and are hoping to get this sorted within the next hour or so.</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>13:58:21</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting London DC has been resolved and services are operating normally. We will continue to monitor closely and conduct a post-incident review. Thank you for your patience..</p> ]]> Fri, 21 Aug 2026 12:19:19 +0000 https://status.sycurio.com/incident/cmt2x275x0p401apbhwsg3m7c https://status.sycurio.com/incident/cmt2x275x0p401apbhwsg3m7c UK Multisite Down - Customer impact expected Type: Incident Duration: 1 hour and 46 minutes Affected Components: Sycurio UK Data Center 1 (London), Sycurio UK Data Center 2 (Manchester) Jul 25, 04:00:00 GMT+0 - Investigating - We are currently investigating this incident with our supplier. Jul 25, 05:46:11 GMT+0 - Resolved - This incident has been resolved. A configuration issue affecting the backup circuit was identified and corrected. Our review confirms that the outage did not impact all customers. Type: Incident

Duration: 1 hour and 46 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident with our supplier..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>05:46:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. A configuration issue affecting the backup circuit was identified and corrected. Our review confirms that the outage did not impact all customers..</p> ]]> Sat, 25 Jul 2026 04:00:00 +0000 https://status.sycurio.com/incident/cmrzxnw71066d1aqdvurvpnq9 https://status.sycurio.com/incident/cmrzxnw71066d1aqdvurvpnq9 Gamma off-net Type: Incident Duration: 2 days, 3 hours and 26 minutes Affected Components: Sycurio UK Data Center 1 (London) Jul 18, 06:00:00 GMT+0 - Identified - Calls are currently failing on Gamma off-net through London, customer calls should be routed through Manchester at this time. We are currently investigating this issue with the Gamma team. Jul 20, 09:25:49 GMT+0 - Resolved - This incident has been resolved and is now under investigation, affected customers will be notified of the outcome. Type: Incident

Duration: 2 days, 3 hours and 26 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Calls are currently failing on Gamma off-net through London, customer calls should be routed through Manchester at this time. We are currently investigating this issue with the Gamma team..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>09:25:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and is now under investigation, affected customers will be notified of the outcome. .</p> ]]> Sat, 18 Jul 2026 06:00:00 +0000 https://status.sycurio.com/incident/cmrsw0ma202tu0kqw3hu613nl https://status.sycurio.com/incident/cmrsw0ma202tu0kqw3hu613nl Planned maintenance – Production US Digital Release 4.4.14 Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: Sycurio Digital Jun 15, 15:33:38 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 18 June 2026 - 09:00 (UTC) End time: 18 June 2026 - 11:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Jun 18, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 18, 09:13:20 GMT+0 - Completed - Planned maintenance on Digital Production US has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window. Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>15:33:38</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 18 June 2026 - 09:00 (UTC) End time: 18 June 2026 - 11:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>09:13:20</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on Digital Production US has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> ]]> Thu, 18 Jun 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmqfdi0b802j92imwj7ywghp4 https://status.sycurio.com/maintenance/cmqfdi0b802j92imwj7ywghp4 Planned maintenance – Production UK Digital Release 4.4.14 Type: Maintenance Duration: 1 hour and 1 minute Affected Components: Sycurio Digital Jun 18, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 18, 05:00:48 GMT+0 - Completed - Planned maintenance on digital production uk has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window. Jun 15, 15:30:54 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 18 June 2026 - 05:00 (UTC) End time: 18 June 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Type: Maintenance

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>05:00:48</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on digital production uk has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>15:30:54</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 18 June 2026 - 05:00 (UTC) End time: 18 June 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> ]]> Thu, 18 Jun 2026 04:00:00 +0000 https://status.sycurio.com/maintenance/cmqfdehwq06zi2ik7iybxp7nk https://status.sycurio.com/maintenance/cmqfdehwq06zi2ik7iybxp7nk Planned maintenance – Preprod Digital Release 4.4.14 Type: Maintenance Duration: 1 hour and 58 minutes Affected Components: Sycurio Digital Jun 11, 08:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Preprod during this window. Start time: 11 06 2026 - 08:00 (UTC) End time: 11 06 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Jun 11, 08:23:15 GMT+0 - Identified - Planned maintenance is currently in progress on Preprod digital Our engineering teams are actively carrying out the scheduled work. Some customers may experience intermittent disruption during this time. We will provide further updates as the maintenance progresses. Jun 11, 10:21:11 GMT+0 - Completed - Planned maintenance on Digital preprod has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window. Type: Maintenance

Duration: 1 hour and 58 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Preprod during this window. Start time: 11 06 2026 - 08:00 (UTC) End time: 11 06 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>08:23:15</var> GMT+0</small><br><strong>Identified</strong> - Planned maintenance is currently in progress on Preprod digital Our engineering teams are actively carrying out the scheduled work. Some customers may experience intermittent disruption during this time. We will provide further updates as the maintenance progresses..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>10:21:11</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on Digital preprod has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> ]]> Thu, 11 Jun 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmq6l01x605y3qn9wupznlra0 https://status.sycurio.com/maintenance/cmq6l01x605y3qn9wupznlra0 Planned maintenance – Production US Digital Release 4.4.13 Type: Maintenance Duration: 1 hour and 36 minutes Affected Components: Sycurio Digital May 21, 08:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 21 May 2026 - 08:00 (UTC) End time: 21 May 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. May 21, 07:21:57 GMT+0 - Identified - Maintenance is now in progress. May 21, 08:58:21 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 36 minutes

Affected Components:

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 21 May 2026 - 08:00 (UTC) End time: 21 May 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>07:21:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>08:58:21</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 21 May 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmp4yromn06y1qorr3ck3zw4q https://status.sycurio.com/maintenance/cmp4yromn06y1qorr3ck3zw4q Planned maintenance – Production UK Digital Release 4.4.13 Type: Maintenance Duration: 49 minutes Affected Components: Sycurio Digital May 21, 05:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 21 May 2026 - 05:00 (UTC) End time: 21 May 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. May 21, 04:38:13 GMT+0 - Identified - Maintenance is now in progress. May 21, 05:27:20 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 49 minutes

Affected Components:

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 21 May 2026 - 05:00 (UTC) End time: 21 May 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>04:38:13</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>05:27:20</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 21 May 2026 05:00:00 +0000 https://status.sycurio.com/maintenance/cmp4yp53w07hdqos2no8xhbrw https://status.sycurio.com/maintenance/cmp4yp53w07hdqos2no8xhbrw Planned maintenance – Preprod Digital Release 4.4.13 Type: Maintenance Duration: 1 hour and 10 minutes Affected Components: Sycurio Digital May 14, 09:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on Digital Preprod during this window. Start time: 14 May 2026 - 09:00 (UTC) End time: 14 May 2026 - 011:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. May 14, 08:09:25 GMT+0 - Identified - Planned maintenance is currently in progress on Digital preprod environment. Our engineering teams are actively carrying out the scheduled work. Some customers may experience intermittent disruption during this time. We will provide further updates as the maintenance progresses. May 14, 09:19:37 GMT+0 - Completed - Planned maintenance on Digital Preprod has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window. Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Digital Preprod during this window. Start time: 14 May 2026 - 09:00 (UTC) End time: 14 May 2026 - 011:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>08:09:25</var> GMT+0</small><br><strong>Identified</strong> - Planned maintenance is currently in progress on Digital preprod environment. Our engineering teams are actively carrying out the scheduled work. Some customers may experience intermittent disruption during this time. We will provide further updates as the maintenance progresses..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>09:19:37</var> GMT+0</small><br><strong>Completed</strong> - Planned maintenance on Digital Preprod has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..</p> ]]> Thu, 14 May 2026 09:00:00 +0000 https://status.sycurio.com/maintenance/cmp4yitzb06wqqork9athmt6q https://status.sycurio.com/maintenance/cmp4yitzb06wqqork9athmt6q Planned maintenance – PROD US CCM.Next Infra Release 2.5 Type: Maintenance Duration: 2 hours Affected Components: Sycurio CCM.NEXT Mar 24, 08:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on Prod US during this window. Start time: 24 March 2026 - 08:00 (UTC) End time: 24 March 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Mar 24, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 24, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on Prod US during this window. Start time: 24 March 2026 - 08:00 (UTC) End time: 24 March 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 24 Mar 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmn3aczcn12lj5x7as40e6r1t https://status.sycurio.com/maintenance/cmn3aczcn12lj5x7as40e6r1t Planned maintenance – PROD UK CCM.Next Infra Release 2.5 Type: Maintenance Duration: 2 hours Affected Components: Sycurio CCM.NEXT Mar 24, 05:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on PROD UK during this window. Start time: 24 March 2026 - 05:00 (UTC) End time: 24 March 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Mar 24, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 24, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PROD UK during this window. Start time: 24 March 2026 - 05:00 (UTC) End time: 24 March 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 24 Mar 2026 05:00:00 +0000 https://status.sycurio.com/maintenance/cmn391d1r04uej3tyi1gocyke https://status.sycurio.com/maintenance/cmn391d1r04uej3tyi1gocyke Planned maintenance – PREPROD UK CCM.Next Infra Release 2.5 Type: Maintenance Duration: 1 hour Affected Components: Sycurio CCM.NEXT Mar 17, 20:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on PREPROD UK environment during this window. Start time: 17 March 2026- 20:00 (UTC) End time: 17 March 2026- 21:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Mar 17, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PREPROD UK environment during this window. Start time: 17 March 2026- 20:00 (UTC) End time: 17 March 2026- 21:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 17 Mar 2026 20:00:00 +0000 https://status.sycurio.com/maintenance/cmmus17zu0004tfhy5ppgccst https://status.sycurio.com/maintenance/cmmus17zu0004tfhy5ppgccst Planned maintenance – PRODUS Digital Infra Release 4.4.11 Type: Maintenance Duration: 2 hours Affected Components: Sycurio Digital Mar 17, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 17, 08:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on PRODUS environment during this window. Start time: 17 March 2026- 08:00 (UTC) End time: 17 March 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on PRODUS environment during this window. Start time: 17 March 2026- 08:00 (UTC) End time: 17 March 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..</p> ]]> Tue, 17 Mar 2026 08:00:00 +0000 https://status.sycurio.com/maintenance/cmmd8xnc507mr47qof6klcqdu https://status.sycurio.com/maintenance/cmmd8xnc507mr47qof6klcqdu Sycurio US Data Center 1 (Boston) & Sycurio US Data Center 2 (Chicago) – incident identified Type: Incident Duration: 21 minutes Feb 4, 18:00:00 GMT+0 - Resolved - This incident has been resolved and services are restored. Feb 4, 17:40:00 GMT+0 - Identified - We experienced a data Centre network issue that resulted in an outage Sycurio US Data Center 1 (Boston) & Sycurio US Data Center 2 (Chicago). Engineering teams are actively working on remediation. Some customers may experience degraded performance or intermittent errors during this time. Next update will be shared as progress is made. Type: Incident

Duration: 21 minutes

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and services are restored..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>17:40:00</var> GMT+0</small><br><strong>Identified</strong> - We experienced a data Centre network issue that resulted in an outage Sycurio US Data Center 1 (Boston) & Sycurio US Data Center 2 (Chicago). Engineering teams are actively working on remediation. Some customers may experience degraded performance or intermittent errors during this time. Next update will be shared as progress is made..</p> ]]> Wed, 4 Feb 2026 17:40:00 +0000 https://status.sycurio.com/incident/cml9lm47l0054hv2mxtnm0sy9 https://status.sycurio.com/incident/cml9lm47l0054hv2mxtnm0sy9