Duration: 2 hours

Affected Components: Sycurio Digital

Sep 29, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 28, 10:13:51 GMT+0
Identified - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 29 September 2026 - 08:00 (UTC) End time: 29 September 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Duration: 2 hours

Affected Components: Sycurio CCM.NEXT

Sep 29, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 22, 12:40:46 GMT+0
Identified - We will be performing scheduled maintenance on PROD US [CCM.Next](http://CCM.Next) during this window. Start time: 29 September 2026 - 7:00 AM (UTC) End time: 29 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Duration: 2 hours

Affected Components: Sycurio Digital

Sep 28, 10:05:44 GMT+0
Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 29 September 2026 - 04:00 (UTC) End time: 29 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 29, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Sycurio CCM.NEXT

Sep 22, 12:36:59 GMT+0
Identified - We will be performing scheduled maintenance on PROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 29 September 2026 - 04:00 (UTC) End time: 29 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 29, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 29, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Sycurio Digital

Sep 21, 11:47:24 GMT+0
Identified - We will be performing scheduled maintenance on Preprod Digital environment during this window. Start time: 22 September 2026 - 08:00 (UTC) End time: 22 September 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 22, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Sycurio CCM.NEXT

Sep 21, 10:50:49 GMT+0
Identified - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 22 September 2026 - 7:00 AM (UTC) End time: 22 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 3 minutes

Affected Components: Sycurio CCM.NEXT

Sep 21, 10:47:12 GMT+0
Identified - We will be performing scheduled maintenance on PREPROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 22 September 2026 - 04:00 (UTC) End time: 22 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 22, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 05:02:55 GMT+0
Completed - Planned maintenance on Preprod UK has been completed successfully. All services are operating normally, and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Duration: 1 hour and 33 minutes

Affected Components: Sycurio Digital

Sep 7, 13:42:53 GMT+0
Identified - We will be performing scheduled maintenance on Production US during this window. Start time: 08 Sep 2026 - 08:00 (UTC) End time: 08 Sep 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 8, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 8, 09:32:42 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Sycurio Digital

Sep 7, 13:31:42 GMT+0
Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 08 Sep 2026 - 04:00 (UTC) End time: 08 Sep 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 8, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 8, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: Sycurio Trust Center

Sep 1, 18:15:39 GMT+0
Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..

Sep 1, 16:44:15 GMT+0
Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Sycurio Trust Center

Sep 1, 16:28:25 GMT+0
Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 1, 16:33:23 GMT+0
Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: Sycurio Trust Center

Sep 1, 15:51:55 GMT+0
Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..

Sep 1, 15:46:55 GMT+0
Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Sycurio Trust Center

Sep 1, 15:21:05 GMT+0
Investigating - Sycurio Trust Center is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 1, 15:41:32 GMT+0
Resolved - Sycurio Trust Center is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 1 hour and 23 minutes

Affected Components: Sycurio CCM.NEXT

Sep 1, 08:22:55 GMT+0
Completed - Planned maintenance on CCMNEXT Prod US has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Aug 31, 12:46:37 GMT+0
Identified - We will be performing scheduled maintenance on PROD US [CCM.Next](http://CCM.Next) during this window. Start time: 01 September 2026 - 7:00 AM (UTC) End time: 01 September 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 1, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 16 minutes

Affected Components: Sycurio CCM.NEXT

Aug 31, 12:44:23 GMT+0
Identified - We will be performing scheduled maintenance on PROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 01 September 2026 - 04:00 (UTC) End time: 01 September 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Sep 1, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 05:15:57 GMT+0
Completed - Planned maintenance on CCM.NEXT Prod UK has been completed successfully. All services are operating normally, and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Duration: 2 hours

Affected Components: Sycurio CCM.NEXT

Aug 25, 14:13:11 GMT+0
Identified - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 7:00 AM (UTC) End time: 25 August 2026 - 9:00 AM (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Aug 26, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 20 minutes

Affected Components: Sycurio CCM.NEXT

Aug 24, 10:41:05 GMT+0
Identified - We will be performing scheduled maintenance on PREPROD US [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 8:00 (UTC) End time: 25 August 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Aug 25, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 09:19:53 GMT+0
Completed - Planned maintenance on Preprod US has been rescheduled to tomorrow 26th Aug 8AM All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Duration: 2 hours

Affected Components: Sycurio Digital

Aug 24, 10:50:37 GMT+0
Identified - We will be performing scheduled maintenance on Preprod Digital Release during this window. Start time: 25 August 2026 - 08:00 (UTC) End time: 25 August 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Aug 25, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 24 minutes

Affected Components: Sycurio CCM.NEXT

Aug 24, 10:46:56 GMT+0
Identified - We will be performing scheduled maintenance on PREPROD UK [CCM.Next](http://CCM.Next) during this window. Start time: 25 August 2026 - 04:00 (UTC) End time: 25 August 2026 - 06:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Aug 25, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 05:23:52 GMT+0
Completed - Planned maintenance on CCM NEXT Preprod UK has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Duration: 1 hour and 39 minutes

Affected Components: Sycurio UK Data Center 1 (London)

Aug 21, 12:19:19 GMT+0
Identified - We have identified an issue in the London DC, affecting a small number of merchants, which is preventing calls going into securemode. We are currently working on this and are hoping to get this sorted within the next hour or so.

Aug 21, 13:58:21 GMT+0
Resolved - The issue impacting London DC has been resolved and services are operating normally. We will continue to monitor closely and conduct a post-incident review. Thank you for your patience..

Duration: 1 hour and 46 minutes

Affected Components: Sycurio UK Data Center 1 (London), Sycurio UK Data Center 2 (Manchester)

Jul 25, 04:00:00 GMT+0
Investigating - We are currently investigating this incident with our supplier..

Jul 25, 05:46:11 GMT+0
Resolved - This incident has been resolved. A configuration issue affecting the backup circuit was identified and corrected. Our review confirms that the outage did not impact all customers..

Duration: 2 days, 3 hours and 26 minutes

Affected Components: Sycurio UK Data Center 1 (London)

Jul 18, 06:00:00 GMT+0
Identified - Calls are currently failing on Gamma off-net through London, customer calls should be routed through Manchester at this time. We are currently investigating this issue with the Gamma team..

Jul 20, 09:25:49 GMT+0
Resolved - This incident has been resolved and is now under investigation, affected customers will be notified of the outcome. .

Duration: 1 hour and 13 minutes

Affected Components: Sycurio Digital

Jun 15, 15:33:38 GMT+0
Identified - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 18 June 2026 - 09:00 (UTC) End time: 18 June 2026 - 11:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Jun 18, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 09:13:20 GMT+0
Completed - Planned maintenance on Digital Production US has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Duration: 1 hour and 1 minute

Affected Components: Sycurio Digital

Jun 18, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 05:00:48 GMT+0
Completed - Planned maintenance on digital production uk has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Jun 15, 15:30:54 GMT+0
Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 18 June 2026 - 05:00 (UTC) End time: 18 June 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Duration: 1 hour and 58 minutes

Affected Components: Sycurio Digital

Jun 11, 08:00:00 GMT+0
Identified - We will be performing scheduled maintenance on Digital Preprod during this window. Start time: 11 06 2026 - 08:00 (UTC) End time: 11 06 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Jun 11, 08:23:15 GMT+0
Identified - Planned maintenance is currently in progress on Preprod digital Our engineering teams are actively carrying out the scheduled work. Some customers may experience intermittent disruption during this time. We will provide further updates as the maintenance progresses..

Jun 11, 10:21:11 GMT+0
Completed - Planned maintenance on Digital preprod has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Duration: 1 hour and 36 minutes

Affected Components: Sycurio Digital

May 21, 08:00:00 GMT+0
Identified - We will be performing scheduled maintenance on Digital Production US during this window. Start time: 21 May 2026 - 08:00 (UTC) End time: 21 May 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

May 21, 07:21:57 GMT+0
Identified - Maintenance is now in progress..

May 21, 08:58:21 GMT+0
Completed - Maintenance has completed successfully..

Duration: 49 minutes

Affected Components: Sycurio Digital

May 21, 05:00:00 GMT+0
Identified - We will be performing scheduled maintenance on Digital Production UK during this window. Start time: 21 May 2026 - 05:00 (UTC) End time: 21 May 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

May 21, 04:38:13 GMT+0
Identified - Maintenance is now in progress..

May 21, 05:27:20 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 10 minutes

Affected Components: Sycurio Digital

May 14, 09:00:00 GMT+0
Identified - We will be performing scheduled maintenance on Digital Preprod during this window. Start time: 14 May 2026 - 09:00 (UTC) End time: 14 May 2026 - 011:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

May 14, 08:09:25 GMT+0
Identified - Planned maintenance is currently in progress on Digital preprod environment. Our engineering teams are actively carrying out the scheduled work. Some customers may experience intermittent disruption during this time. We will provide further updates as the maintenance progresses..

May 14, 09:19:37 GMT+0
Completed - Planned maintenance on Digital Preprod has been completed successfully. All services are operating normally and we will continue to monitor closely. Thank you for your patience during this maintenance window..

Duration: 2 hours

Affected Components: Sycurio CCM.NEXT

Mar 24, 08:00:00 GMT+0
Identified - We will be performing scheduled maintenance on Prod US during this window. Start time: 24 March 2026 - 08:00 (UTC) End time: 24 March 2026 - 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Mar 24, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Sycurio CCM.NEXT

Mar 24, 05:00:00 GMT+0
Identified - We will be performing scheduled maintenance on PROD UK during this window. Start time: 24 March 2026 - 05:00 (UTC) End time: 24 March 2026 - 07:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Mar 24, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Sycurio CCM.NEXT

Mar 17, 20:00:00 GMT+0
Identified - We will be performing scheduled maintenance on PREPROD UK environment during this window. Start time: 17 March 2026- 20:00 (UTC) End time: 17 March 2026- 21:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Mar 17, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Sycurio Digital

Mar 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 17, 08:00:00 GMT+0
Identified - We will be performing scheduled maintenance on PRODUS environment during this window. Start time: 17 March 2026- 08:00 (UTC) End time: 17 March 2026- 10:00 (UTC) During this period, customers may experience brief service interruptions or degraded performance. We will provide updates if anything changes..

Duration: 21 minutes

Feb 4, 18:00:00 GMT+0
Resolved - This incident has been resolved and services are restored..

Feb 4, 17:40:00 GMT+0
Identified - We experienced a data Centre network issue that resulted in an outage Sycurio US Data Center 1 (Boston) & Sycurio US Data Center 2 (Chicago). Engineering teams are actively working on remediation. Some customers may experience degraded performance or intermittent errors during this time. Next update will be shared as progress is made..